Frequently Asked Questions
The delivery fee is based on the distance from our warehouse location.
Yes, travel fees will be assessed beyond our home radius.
Again, all of the cities listed in the checkout process are in our delivery radius. If you are wondering if your area is included, please send us an email. We reserve final right of refusal if you chose a city not in our radius (i.e., if you enter your order as St. Paul, but you actually live in a suburb of St. Paul that's out of our delivery area. We do assess special delivery fees for these situations, but please contact us for a custom quote.
Again, all of the cities listed in the checkout process are in our delivery radius. If you are wondering if your area is included, please send us an email. We reserve final right of refusal if you chose a city not in our radius (i.e., if you enter your order as St. Paul, but you actually live in a suburb of St. Paul that's out of our delivery area. We do assess special delivery fees for these situations, but please contact us for a custom quote.
Rental times are all specified and calculated as you add items to your account. Our rental times are designed to be more than enough to accommodate the length of most party needs for that specific item.
Tents are typically set up the day before and taken down the day after, but that can change depending on how busy we are.
Tents are typically set up the day before and taken down the day after, but that can change depending on how busy we are.
For inflatables, tables / chairs, and smaller rentals, it depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to deliver or set up up to a day or two in advance. If this is the case, we will call ahead of time to confirm that someone will be at the party location.
Tents set-up time will also depend on variables such as event time, event type, weather, and how busy we are. Typically, tent rentals are set up at least a day before the event and taken down the day after, but that depends on the event and requirements of the location... and again, the weather. You will be contacted ahead of time about this as well.
Tents set-up time will also depend on variables such as event time, event type, weather, and how busy we are. Typically, tent rentals are set up at least a day before the event and taken down the day after, but that depends on the event and requirements of the location... and again, the weather. You will be contacted ahead of time about this as well.
Nope! The jump should be clean when you get it. Party on St Croix cleans after every rental and our policy is to clean upon set-up as well.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost, or you can provide your own over 3500 watts. Also, parks are first come, first serve so get your spot early in the day.
Cash, Check or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Deposits are fully refundable if you cancel your order at least 14 days prior to your rental date. If you cancel between 2-13 days prior to your rental you will be given a rain check that is good for 1 year. Once we leave for delivery, the full amount will be due and no refunds or cancellations are possible, resulting in the full balance being due. In the event of weather that's unsafe for the particular rental item(s) per the manufacturers specifications (i.e. wind, lightning, etc.) an event can be cancelled by Party On St Croix and will result in a rain check being issued that's valid for 1 year after the cancellation.
Yes all orders require a 20% deposit. The are fully refundable if you cancel your order at least 14 days prior to your rental date. If you cancel between 2-13 days prior to your rental you will be given a rain check that is good for 1 year.
Inflatable size is specified in the item description and often includes set-up area as well. Keep in mind that the set-up area is larger than the rental item size for both tents and inflatables. We try to specify this in the description, but reach out to us at info@partyonstcroix with specific questions.
Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Requirements are listed in the description of each tent. Please note that the setup area is larger than the actual tent itself to allow room for staking.
High peak tents cannot be setup under trees with branches below 16' from the ground.
High peak tents cannot be setup under trees with branches below 16' from the ground.
Yes. There is a link in your receipt once you've ordered or you may contact us at info@partyonstcroix.com
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation.
If however, damage occurs due to failure to follow our safety rules or negligence (e.g., not turning off the blower for bounce houses in high winds, allowing too many people in the bounce house / inflatable, negligent behavior, bringing food items or confetti / silly string into or on the bounce house, etc) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
You also have the option to add a damage waiver for 7%. This covers accidental damage that occurs outside the grounds of negligence. Kids are unpredictable, so most opt for this.
If however, damage occurs due to failure to follow our safety rules or negligence (e.g., not turning off the blower for bounce houses in high winds, allowing too many people in the bounce house / inflatable, negligent behavior, bringing food items or confetti / silly string into or on the bounce house, etc) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
You also have the option to add a damage waiver for 7%. This covers accidental damage that occurs outside the grounds of negligence. Kids are unpredictable, so most opt for this.